SHIPPING
Effective Date: August 11, 2025
Haus De Sneed (“we,” “our,” or “us”) is committed to providing a smooth and reliable shipping experience for our customers within the United States. This policy outlines our domestic shipping process, timelines, and related details.
1. Processing Time
Orders are processed within 1–3 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
During high-volume periods (sales, holidays, product launches), processing times may be slightly longer.
2. Shipping Rates & Delivery Times
We offer the following domestic shipping options:
ServiceEstimated DeliveryCostStandard Shipping3–7 business daysCalculated at checkoutExpedited Shipping2–3 business daysCalculated at checkoutExpress Shipping1–2 business daysCalculated at checkout
Notes:
Delivery times are estimates provided by carriers and may vary due to weather, holidays, or other delays outside our control.
Tracking information will be emailed to you once your order ships.
3. Shipping Carriers
We primarily ship through USPS, UPS, and FedEx. The carrier is selected based on delivery speed, location, and cost efficiency.
4. Shipping Address
Please ensure your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrectly entered addresses.
If you need to update your address after placing an order, contact us immediately at [Insert Contact Email] — changes may not be possible once the order is processed.
5. Delivery Issues
If your package is marked as delivered but you have not received it, please contact the carrier directly for assistance.
We are not responsible for lost or stolen packages after they are marked as delivered by the carrier.
If your package is returned to us due to an incorrect address, reshipping fees will apply.
6. Order Tracking
A tracking number will be provided via email once your order has shipped. Tracking updates may take up to 24 hours to appear.
Learn more about taxes on global orders
RETURNS
Effective Date: August 11, 2025
We want you to love your purchase from Haus De Sneed. If you’re not completely satisfied, please review our return policy below.
1. Eligibility for Returns
Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
Returns must be initiated within 7 days of delivery.
Final sale items, gift cards, and customized products are non-returnable.
2. How to Start a Return
To initiate a return, email us at [Insert Contact Email] with your order number and reason for return. We will provide instructions on how to send your item(s) back.
3. Return Shipping Costs
Customer Responsibility: Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item sent, defective product).
If eligible for a refund due to our error, we will provide a prepaid return label.
We recommend using a trackable shipping method to ensure your return is delivered safely.
4. Refunds
Once your return is received and inspected, we will email you regarding the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Original shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
We offer exchanges for the same product in a different size or color, subject to availability.
If the desired item is out of stock, we will process a refund instead.
6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 3 days of delivery with photos so we can resolve the issue quickly.
RETURN COST
Customers are responsible for paying the cost of return shipping unless the return is due to our error (wrong item sent or defective product). In such cases, Haus De Sneed will provide a prepaid return label at no cost to you.
7 DAYS TO RETURN
Return Conditions
Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
Returns requested after 7 days of delivery will not be accepted.
Final sale, clearance, custom, and personalized items are non-returnable.
Return Shipping Cost
Customers are responsible for the cost of return shipping.
If the return is due to our error (wrong item sent or defective product), we will provide a prepaid return label at no charge.
Refunds
Once we receive and inspect the returned item, we’ll notify you of the approval or denial.
Approved refunds will be issued to your original payment method within 5–10 business days.
Original shipping fees are non-refundable unless the return is due to our error.
How to Start a Return
Email contact@hausdesneed.com with your order number, reason for return, and photos if applicable. We’ll provide return instructions.
RETURNS & EXCHANGES
1. Return & Exchange Window
You have 7 days from the delivery date to request a return or exchange.
After 7 days, all sales are considered final.
2. Eligibility
To qualify for a return or exchange:
Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
Final sale, clearance, custom, and personalized items are non-returnable.
3. Return Shipping Cost
Customer Responsibility: Customers are responsible for the cost of return shipping.
If the return or exchange is due to our error (wrong item sent or defective product), we will cover the shipping and provide a prepaid return label.
4. Refunds
Once we receive and inspect your return, we’ll notify you of approval or denial.
Approved refunds will be processed to your original payment method within 5–10 business days.
Original shipping costs are non-refundable, unless the return is due to our error.
5. Exchanges
Exchanges are offered for the same item in a different size or color, subject to availability.
If the requested item is unavailable, we will issue a refund instead.
6. How to Request a Return or Exchange
Email contact@hausdesneed.com with your order number, reason for return/exchange, and photos if applicable. We’ll send instructions for shipping your item back.