Orders & Payments

Q: How can I place an order?
A: Simply browse our shop, add your items to the cart, and proceed to checkout. We accept all major credit cards, PayPal, and other secure payment methods listed at checkout.

Q: Can I change or cancel my order after placing it?
A: We process orders quickly, so changes or cancellations are only possible within 12 hours of purchase. Contact us immediately at [Insert Email] if you need assistance.

Shipping

Q: How long does shipping take?
A: For U.S. domestic orders, standard delivery takes 3–7 business days after processing. Expedited options are available at checkout.

Q: Do you ship internationally?
A: Currently, we ship within the United States. International shipping will be available soon.

Q: How much does shipping cost?
A: Shipping rates are calculated at checkout based on your location and the shipping method selected.

Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number and a link to track your package.

Returns & Exchanges

Q: What is your return policy?
A: You have 7 days from the delivery date to request a return or exchange. Items must be unused, unworn, unwashed, and in original packaging with tags attached. Final sale and custom items are not eligible.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs.

Q: How do I start a return or exchange?
A: Email us at contact@hausdesneed.com with your order number, reason for return/exchange, and photos if applicable. We’ll send you instructions.

Products

Q: Are your items true to size?
A: Most of our items are true to size. If a product runs small or large, it will be noted in the product description.

Other

Q: Do you offer gift cards?
A: Yes, digital gift cards are available in various amounts.

Q: How can I contact customer service?
A: Email us at contact@hausdesneed.com . We aim to respond within 1–2 business days.